Support

Sync

My songs aren’t showing up on my other device

Songstorm syncs through iCloud, so both devices need to be signed in to the same Apple Account. Then check that Songstorm is allowed to use iCloud: on iPhone or iPad, Settings › [your name] › iCloud › Saved to iCloud › See All; on a Mac, System Settings › [your name] › iCloud › Saved to iCloud.

Sync can take a minute, longer for long recordings or on a slow connection. Opening Songstorm on both devices nudges it along. Songstorm’s Settings shows whether it can reach iCloud.

Can I use Songstorm without iCloud?

Yes. Everything is saved on the device and works offline. It just won’t appear on your other devices until you sign in.

Recording and transcription

Songstorm can’t hear me

It needs the microphone. Turn it on in Settings › Privacy & Security › Microphone (iPhone and iPad) or System Settings › Privacy & Security › Microphone (Mac).

My recordings aren’t being transcribed

Transcription needs speech recognition permission, in the same Privacy & Security settings under Speech Recognition. It works best in your device’s language and with the singing or speaking up front. You can edit any transcript by hand.

Does my audio leave my device?

Only to your own iCloud, for sync, and, on older systems that can’t transcribe your language offline, to Apple’s speech recognition service. Hendeca Labs never receives it. The privacy policy has the details.

Tips

I tipped. Do I need to restore it on a new device?

No. Tips are one-time thank-yous that don’t unlock anything, so there’s nothing to restore. Every feature in Songstorm is free.

I was charged by mistake

Apple handles all payments, so refunds go through Apple at reportaproblem.apple.com.